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  • info@exchangerzone.com

Company profile

1. INTRODUCTION

Exchangerzone, Inc. is the Afghanistan first and largest private financial company founded by Investone Corps, Inc. (ICI) in August 2015. Exchangerzone was registered with Afghanistan Investment Support Agency (AISA) under license number D-80624 as a private corporation in 2016. It was also duly registered with Da Afghanistan Bank (DAB) under license number 423 and license number 201607 to offer financial services. Exchangerzone is a fully-fledged financial company, which offers wide range of quality financial services within Afghanistan and abroad. The company specializes in foreign exchange, money transfer, microfinance, investment schemes, financial consulting and other selected financial services. We are the first private company in Afghanistan outside the banking industry to offer specialized foreign exchange, remittance, microfinance, investment, financial consulting and other selected financial services. The service portfolio of Exchangerzone operates in four divisions i.e. Financial Service Division (FSD), Microfinance Division (MD), Investment Division (ID) and Financial Consulting Division (FCD). Our main businesses are bureau of exchange, money transfer, microfinance, investment products, issuing debit, credit and prepaid cards, payment solutions, ATMS, insurance, financial consulting and other financial services. Exchangerzone is dedicated to focus on serving the comprehensive needs of individuals and businesses with high quality and value pricing. The company with a core staff of experienced national and international professionals and an expert team is committed to creating a dominant presence of the brand in Afghanistan and in the region.

What makes Exchangerzone different is its customer-centric approach. Driven by people, product and process, Exchangerzone believes in providing high quality customized and prompt services with value pricing as per the financial needs of customers. Success of our company will be measured by our clients choosing us, because of their belief in our ability to meet or exceed their expectations of price, service and expertise. We believe that specialization is the key element to the success of any organization that is why we focus on quality and specialization. We are proud of who we are and where are we are going. We strive to build value for our shareholders, provide quality products and service to our customers and offer a rewarding and conducive work environment for our employees.

Our company’s strength lies in the quality and depth of our products, services and staffs. Our products are customized as per customers’ financial needs. We believe in %100 satisfaction of customers, because for us the best marketing is, a satisfied customer. Our offices, unlike our competition, are open six days a week and for 10 hours daily. Our professional national and international expert employees representing diverse nationalities strive to achieve excellence and bring delight to customers in Afghanistan and abroad. Exchangerzone is an ISO certified company.

We are the member of International Association of Money Transfer Networks, UK, The Microfinance Association, UK, and Afghanistan Microfinance Association and other national and international organizations. Headquartered in Kabul, Exchangerzone plans to spread its footprint in all the major countries of the world. We see our future growth and changes with discipline and integrity. For now we are operating in Afghanistan, Dubai, India, Pakistan, Turkey and China.

 

2. CORPORATE CULTURE 

1. OUR PHILOSOPHY

“TRUSTHWORTHINESS, INNOVATION AND EXCELLENCE” 

These are three simple words, but they are not easily put into practice. These important words represent unchanging principles to which we will always be dedicated. 

2. OUR VISION

Our vision is to establish Exchangerzone, Inc. as the market leader in quality and value priced financial products and services in the region.  

3. OUR MISSION

Exchangerzone exists to provide best microfinance services to the people of Afghanistan and the region in a manner that leads to sustainability of the institution and providing satisfactory returns to the shareholders.

4. THE PROMISE 

By establishing this company we are from one side trying to generate profits for our shareholders and from other side we are committed to generate jobs for our nation and cater the needs for a high caliber financial company in Afghanistan. The company believes in creating a genuine value for our clients by establishing an internationally acceptable top class corporate culture for our employees. We believe customer should be better off dealing with us! 

  1. To our Customers: Quality financial products and services at fair prices.
  2. To our Employees: A conducive and rewarding working environment.
  3. To our Suppliers: Partnership that promotes mutual interests.
  4. To our Shareholders: Financial and social return for the investment.
  5. To our Stakeholders: Cooperation to build Afghan financial sector.

5. OUR GOALS 

We are proud to be Afghanistan’s first and leading financial company. Our  first  goal  is  to  strive  to  expand  our  global  footprint,  both organically and through acquisitions, to cover all key markets. We will also take the lead in innovation and in making our products and services more available to more customers than ever before. We strive to achieve our strategic goals and staying true to the values which will help us to build the leading position. 

  1. Keep Our Brand Number 1 
  2. Build Great Customer Relationships 
  3. Use Global Know-How
  4. Lead Afghanistan Market 
  5. Be a Great Place to Wok 
  6. Creating Jobs 
  7. Achive Stable and Efficient Growth 

6. OUR VALUES 

EZ core values were carefully chosen to be a set of governing principles on which our people can always depend. Our people rely on the strength of our values and we rely on the strength of our people. Our values guide us through every decision we make, every relationship we build, and every sale we make. 

We value a culture of accountability and people of integrity committed to doing the right thing.  Our primary purpose as an organization is to deliver high quality products and services . We will continue to be known as the company where personal attention will never become obsolete. We want to employ people who are extremely satisfied and who can go the extra mile for clients. We want a culture of growth, profitability and enthusiasm throughout the company. Following are our core values

  1. Integrity
  2. Understanding
  3. Excellence
  4. Unity
  5. Responsibility
  6. Valuing Inputs
  7. Motivating Initiatives
  8. Team Work
  9. Knowledge
  10. Respect
  11. Leadership
  12. Enthusiasm

​These values - Integrity, Understanding, Excellence, Unity and Responsibility, Valuing Inputs, Motivating Initiatives, Team Work, Knowledge, Respect, Respect, Leadership, Enthusiasm - underline everything we are and everything we do. They are the heart of what we revere most. 

 

3. CORPORATE STRUCTURE 

The Corporate Structure of Exchangerzone, Inc. is structured as below: 

  1. Meeting of the Shareholders
  2. Board of Directors with Corporate Sacartariat and Comittees
  3. CEO
  4. Board of Supervisors with a committee
  5. Board of Advisory 
  6. Dy. CEO
  7. Execuitive Assistant to CEO
  8. Senior Management with Committees 
  9. Departments including Operations, Finannce and Investment, Administration, HR, IT& MIS, Microfinance, Internal Audit and Compliance. 

4. CORPORATE STRATEGY

Industrial and Exchangerzone, Inc. (“EZ”) places a high value on the formulation and implementation of its development strategy and has adhered to the strategy in its business development. Business transformation is the core strategy of EZ.  EZ has developed a five years plan centering on the core strategy and made remarkable achievements, proving that the transformation strategy complied with the economic and financial development trend and customer demands, conformed to the EZ's actual operation and development, and thereby was correct and effective. 2021 will be the last year for the first strategic business plan of EZ.

EZ will keep implementing the guidelines for transformation, focus on the in-depth transformation of business mode, improve the core competitiveness and push forward the sound and sustainable development of EZ.

 

5. PARTNERS  

Our strategic partnerships help us to reach more customers and ensure service excellence by applying global standards and best practices. We do business with our partners by not compromising our and their values. We value national and international business partnerships and strive to partner with more partners and make our services available everywhere around the world and  make sure they are as per the financial needs of our clients.

  1. MoneyGram: MoneyGram International Inc. is a money transfer company based in the United States with headquarters in Dallas, Texas. It has an operation center in St. Louis Park, Minnesota and regional and local offices around the world. MoneyGram is a public  company  and  listed  under  the  ticker  symbol  MGI. MoneyGram  businesses  are  divided  into  two  categories: Global Funds Transfers and Financial Paper Products. The company works with individuals and businesses through a network of agents and financial institution customers. MoneyGram is the second largest provider of money transfers in  the  world.  The  company  operates  in  more  than 200 countries  with  a  global  network  of  about  347,000  agent offices.  Exchangerzone  is  the  agent  of  MoneyGram  in Afghanistan and planning to become Super-Agent.
  2. International Standardization Organization (ISO): ISO  is  an  independent,  non-governmental  international organization with a membership of 163 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market   relevant   International   Standards   that   support innovation  and  provide  solutions  to  global  challenges. Exchangerzone, Inc. obtained ISO 90012008- Certification for Quality Management Systems in September 2016. 

 

6. MEMBERSHIPS:

Strong business relationship with globally trusted financial institutions and best smart technology companies add to our might and make us the best and widest financial company of Afghanistan. Membership of national and international recognized associations not only adds values to our brand but also give us an opportunity to learn from the global best practices and share knowledge and expertise. Exchangerzone will strive to get membership of all the reputed national and international organizations.

Presently we have the following national and international membership:

A, NATIONAL 

  1. Afghanistan Microfinance Association (AMA)
  2. Afghanistan Chamber of Commerce & Industries (ACCI

B, INTERNATIONAL 

  1. ISO Quality Management 9001: 2008
  2. International Association of Money Transfer Network, London, iAMTN
  3. The Microfinance Association, London, UK

​For more details please download Exchangerzone Corporate Profile from the following link: